Fair rules for teams, recipients, and secure upload workflows.

These Terms of Service govern access to and use of VaelDrop, including our website, dashboards, upload request links, embedded upload flows, intake forms, templates, reminders, integrations, and related services.

By using VaelDrop, creating an account, sharing an upload request, or submitting files through a VaelDrop link, you agree to these terms. If you use VaelDrop for an organization, you represent that you have authority to bind that organization.

VaelDrop helps teams create secure upload requests, collect client files, route files to connected storage, capture intake answers, monitor delivery, request corrections, and manage operational review status.

We may improve, modify, suspend, or discontinue parts of the service over time. We will try to provide reasonable notice when a material change affects active paid customers.

You are responsible for maintaining accurate account information, protecting login credentials, managing authorized team access, and promptly notifying us about suspected unauthorized access.

You are responsible for activity under your account and for upload requests created by your team, including recipient access settings, request instructions, required document slots, reminders, and connected storage destinations.

You retain ownership of files, instructions, forms, templates, submission records, and other content you or your recipients provide through VaelDrop. You grant VaelDrop permission to process that content only as needed to provide, secure, support, and improve the service.

You are responsible for ensuring that you have the rights, permissions, and lawful basis needed to collect, upload, route, review, and retain customer content through VaelDrop.

• Do not upload malware, illegal content, infringing content, or content you are not authorized to process.
• Do not upload regulated health, payment card, export-controlled, or other special-category data unless your written agreement with VaelDrop expressly permits it.
• Use restricted access, allowed recipient emails, clear instructions, and connected storage permissions carefully when collecting sensitive files.

Upload request links and embed snippets may be accessible to people who receive or discover them unless you configure restrictions. You are responsible for choosing appropriate access controls and for sharing links only with intended recipients.

Recipients submitting files through public links must provide accurate information and must not interfere with, reverse engineer, overload, or misuse VaelDrop upload flows.

VaelDrop may connect to third-party services such as cloud storage providers, payment providers, authentication providers, analytics tools, and infrastructure services. Your use of those services may be governed by separate terms from those providers.

You are responsible for maintaining permissions, folder access, quotas, provider availability, and configuration in connected storage accounts. VaelDrop is not responsible for failures caused by revoked permissions, unavailable provider APIs, folder changes, quota limits, or misconfigured destinations.

You agree not to misuse VaelDrop or help anyone else misuse it.

• Do not attempt to bypass access controls, abuse upload links, probe for vulnerabilities, or disrupt service availability.
• Do not send spam, phishing requests, deceptive upload links, or content that violates law or third-party rights.
• Do not use VaelDrop to collect files from people without appropriate notice, consent, authority, or business purpose.
• Do not upload malicious files, exploit code, credential dumps, or content intended to harm VaelDrop, users, recipients, or third parties.

Some features may require a paid plan. Plan limits, pricing, trial terms, and feature availability may change over time. If you purchase a subscription, you authorize our payment provider to charge the applicable fees, taxes, and renewal amounts unless you cancel according to the plan terms.

Fees are generally non-refundable except where required by law or expressly stated in a separate written agreement.

We work to keep VaelDrop reliable, secure, and useful, but service interruptions may occur because of maintenance, provider outages, network issues, security events, or factors outside our control.

Support is provided through the contact channels we make available. We may prioritize support based on plan level, security impact, business impact, and operational urgency.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the service or the parties' business relationship.

VaelDrop uses safeguards designed to protect the service, but you remain responsible for your devices, passwords, connected accounts, team access, and link-sharing practices.

VaelDrop is provided on an as-is and as-available basis to the maximum extent permitted by law. We do not promise that the service will be uninterrupted, error-free, or that every upload, integration, reminder, or delivery attempt will succeed.

VaelDrop is not a substitute for your own legal, compliance, records management, security, or professional obligations. You are responsible for determining whether the service is appropriate for your use case.

To the maximum extent permitted by law, VaelDrop will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or substitute services.

To the maximum extent permitted by law, VaelDrop's aggregate liability for claims relating to the service will not exceed the amounts paid to VaelDrop for the service during the twelve months before the event giving rise to the claim, or one hundred US dollars if no amounts were paid.

You may stop using VaelDrop at any time. We may suspend or terminate access if you violate these terms, create security or legal risk, fail to pay fees, or use the service in a way that could harm VaelDrop, users, recipients, or third parties.

After termination, some information may be retained as described in our Privacy Policy or as required for legal, security, billing, backup, or audit purposes.

We may update these terms from time to time. If changes are material, we will take reasonable steps to notify users, such as updating the date on this page, posting a notice in the product, or sending a service message.

Continued use of VaelDrop after updated terms become effective means you accept the updated terms.

For questions about these terms, contact VaelDrop at admin@vaeldrop.com.