Clear data handling for secure client file intake.

This Privacy Policy explains how VaelDrop collects, uses, and protects information when you visit our website, create an account, generate upload requests, or use a public upload link.

VaelDrop is built for business file intake. We process account information, upload request settings, submission metadata, and files only as needed to provide the service, secure the product, support customers, and meet legal obligations.

We collect information you provide directly, information generated through use of the product, and limited technical information from browsers and devices.

• Account and contact details, such as name, email address, organization information, plan details, and support messages.
• Upload request data, such as request titles, instructions, allowed recipient emails, reminder settings, required document slots, intake form fields, and routing preferences.
• Submission data, such as sender email, file names, file sizes, upload status, timestamps, form answers, status history, correction requests, and operational review notes.
• Technical data, such as IP address, browser type, device information, pages viewed, basic analytics events, authentication events, and security logs.
• Payment and subscription data handled by our payment provider. We do not store full payment card numbers on VaelDrop systems.

VaelDrop routes client uploads to the destination storage configured by the request owner. Files may be temporarily processed in transit so we can validate the request, upload through signed storage flows, deliver files to the selected cloud folder, and record delivery status.

When you connect third-party services such as cloud storage, we process the minimum authorization and destination information needed to provide the integration. Your use of those providers is also governed by their own terms and privacy policies.

We use information to operate VaelDrop, protect users, improve product quality, communicate with customers, and maintain business records.

• Create and manage accounts, upload links, public request pages, embedded flows, intake forms, templates, reminders, and dashboards.
• Authenticate users, enforce access controls, unlock restricted upload requests, prevent abuse, investigate suspicious activity, and maintain audit logs.
• Route files, track delivery, preserve submission history, support correction workflows, and provide operational review tools.
• Send service communications, product notices, security alerts, support responses, billing messages, and administrative updates.
• Analyze usage trends, diagnose bugs, improve reliability, and develop new product features.

We use cookies and similar technologies for authentication, session management, security, preference storage, analytics, and product performance. You can control cookies through your browser settings, but some service features may not work correctly if required cookies are blocked.

We do not sell personal information. We share information only when needed to provide the service, comply with law, protect rights and safety, or complete a business transaction.

• With service providers that help us host, secure, monitor, support, bill for, and operate VaelDrop.
• With connected storage and integration providers when you authorize routing files or metadata to those services.
• With request owners and authorized team members so they can review submissions, form answers, status history, files, and operational notes.
• With legal, security, or compliance parties when required by law or when necessary to protect VaelDrop, users, or the public.

We keep information for as long as needed to provide VaelDrop, maintain accurate business and security records, resolve disputes, enforce agreements, and comply with legal obligations.

Request owners can delete or manage many records from the product. Some records may remain in backups, audit logs, payment records, or security systems for a limited period where retention is necessary.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. These safeguards include access controls, secure authentication, encrypted transport, signed upload flows, monitoring, and operational review tools.

No system is perfectly secure. Please use strong passwords, protect your connected storage accounts, limit upload links to intended recipients, and contact us promptly if you believe an account or upload request has been compromised.

Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of personal information. You can make a request by contacting us. We may need to verify your identity and may retain information where permitted or required by law.

If your information was submitted through an upload request owned by one of our customers, we may direct you to that customer because they control the request and related submission records.

VaelDrop is intended for business use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child provided personal information through VaelDrop, contact us so we can review the request.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as updating the date on this page, posting a notice in the product, or sending a service message.

For privacy questions or requests, contact VaelDrop at admin@vaeldrop.com.